Customer Support

Stuck on a deck that won't build? Question about a feature? Reporting a security or privacy issue? Email us — we read every message.

Help us help you

To get a faster, sharper answer, please include in your email:

• What you were trying to do.
• What actually happened (a screenshot or copy-pasted error message helps a lot).
• The deck slug, if the issue is about a specific deck.
• Whether the problem is reproducible — does it happen every time, or once?
• Your browser + OS, if it's a UI issue.

Common issues, no email needed

• Can't sign in? Make sure you're using the Atlassian account your administrator authorised. Try a private window to rule out cookie problems.
• Uploaded a deck and it doesn't appear? Wait a few seconds — Slidev rebuilds asynchronously. Reload the hub. If it still doesn't appear, the deck source likely had a build error; try uploading again with a known-good slides.md.
• Diagrams don't render? Check the Diagrams reference deck for the exact syntax. Mermaid blocks need the language identifier mermaid on the fence.
• Want to change a deck's labels or visibility? Today: delete and re-upload with the new settings. An in-place edit UI is on the roadmap.

Security or privacy concerns

Suspect a vulnerability or a data-handling issue? Email support@applaudostudios.com with the subject line starting with [SECURITY]. Please don't open a public ticket or post in a shared channel before we've had a chance to triage.

Response times

Best-effort during business hours (Central Time). For after-hours outages affecting a deployment, contact your internal IT owner — they have the runbook for restarting the service.